Frequently Asked Questions
Who is Absolute Domestics?
We were established in 1993 and now have offices throughout Australia and New Zealand. Our role is to screen, interview, select and co-ordinate help with housework, and to provide fill-ins and replacements as required.
What work can I expect to be done?
Any household chores from basic cleaning and tidying, cleaning the fridge, the oven, keeping cupboards tidy, making beds, changing bed linen, washing, ironing to suit your needs. The amount of work accomplished depends on how much time is allocated for the service and the attention to detail required.
How often can I have a service?
You can choose weekly, fortnightly or even a daily service. A number of clients have services two or three times a week with some having a service each day. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family.
Do I need to be home when a cleaner services my home?
No, but it is important you arrange a meeting to discuss your needs prior to the service starting. Knowing your cleaning requirements and how to use your equipment and products will help make both you and your cleaner happy. You will also need to arrange access to your home.
Is the person coming into my home screened for suitability?
Absolutely! Our Recruitment process includes face-to-face interviews, background, work history and identification checks as well as stringent reference checking. All written references are contacted and checked by our Recruitment Officers.
How do I pay for the Service?
By cash or cheque or direct debit (made payable to the cleaner) at the end of each service.
What if I need to change the scheduled cleaning?
Contact us or phone the cleaner direct. The direct number for your local Customer Contact Centre is 1300 36 46 46.
Can I change my cleaner if I am unhappy?
Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discreetly.
Do you guarantee a quality service?
Absolutely! We only ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly and that you initially take the time to explain to your Cleaner what you want done.
Do I need to provide cleaning equipment and products?
Yes, we prefer to use your own cleaning equipment and products for hygiene reasons.
What if something is damaged while cleaning my home?
Cleaners registered with Absolute Domestics are covered with Public Liability Insurance. This means you are protected while the cleaner is in your home. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most important reasons for using our Agency.